1. Company Information
This website is operated by Puff Puff Vape Shop
For the purposes of UK consumer law, we are the seller of all products listed on this website.
Contact details are provided at the end of these Terms.
2. Legal Compliance & Age Restriction
Our products are age-restricted and may only be purchased by individuals aged 18 years or over, in accordance with the Children and Families Act 2014 and related regulations.
By using this website or placing an order, you confirm that:
- You are at least 18 years old
- You are legally permitted to purchase vaping products
We operate mandatory age-verification checks, which may include:
- Electronic age verification
- Manual document review
- Age checks at point of delivery
We reserve the right to:
- Cancel or refuse any order where age cannot be verified
- Withhold dispatch pending successful verification
- Permanently block repeat offenders
No refunds will be issued for orders cancelled due to failed age verification.
3. Products
All products sold are intended for adult use only.
Product descriptions are provided for information purposes and do not constitute advice. Packaging, labelling, and appearance may differ from images shown.
We comply with applicable UK regulations, including:
- The Tobacco and Related Products Regulations 2016 (TRPR)
- MHRA notification requirements (where applicable)
4. Orders & Contract Formation
All orders are placed via our WooCommerce-powered website.
- Submission of an order constitutes an offer to purchase
- An automated order confirmation email does not constitute acceptance
- A legally binding contract is formed only upon dispatch of goods
We reserve the right to refuse or cancel orders due to:
- Failed age verification
- Pricing or stock errors
- Suspected fraud or misuse
- Regulatory or legal concerns
5. Pricing & Payment
All prices are displayed in GBP (£) and include VAT unless otherwise stated.
Payment must be made in full at checkout using the approved payment methods. Payments are processed securely by third-party providers. We do not store payment card details.
We reserve the right to change prices at any time without notice, but changes will not affect accepted orders.
6. Delivery
We deliver within the United Kingdom only, unless otherwise stated.
Delivery estimates are provided for guidance only and are not guaranteed. We are not responsible for delays caused by:
- Courier services
- Incorrect delivery details
- Events beyond our reasonable control
Ownership and risk pass to you upon successful delivery.
Age verification may be conducted at the point of delivery. Failure to pass delivery age checks may result in the parcel being returned with no refund.
7. Returns, Refunds & Consumer Rights
Due to hygiene, safety, and regulatory requirements:
The following items are non-returnable once opened or unsealed:
- E-liquids
- Coils, pods, cartridges
- Disposable vapes
- Any consumable or hygiene-sensitive product
This does not affect your statutory rights.
Faulty Goods
If an item is faulty, damaged, or not as described, you must notify us within 14 days of delivery. Remedies will be provided in accordance with the Consumer Rights Act 2015.
We may request evidence (e.g. photographs) before issuing a refund or replacement.
8. Right to Cancel (Consumer Contracts Regulations)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel certain purchases within 14 days.
This right does not apply to:
- Sealed goods opened after delivery which are unsuitable for return due to health or hygiene reasons
- Consumable vaping products
9. Use of the Website
You must not:
- Attempt to bypass age-verification systems
- Use the website for unlawful purposes
- Interfere with website security or functionality
- Misrepresent your age or identity
We reserve the right to suspend or terminate access where misuse is identified.
10. Health Disclaimer
Vaping products are not risk-free and are intended for adult users only.
We do not provide medical advice. You should seek advice from a healthcare professional if you have health concerns. Products are used entirely at your own risk.
11. Intellectual Property
All content on this website is the property of Puff Puff Vape Shop or its licensors and is protected by UK intellectual property laws.
Unauthorised use is prohibited.
12. Limitation of Liability
Nothing in these Terms limits your statutory consumer rights.
To the fullest extent permitted by law:
- We are not liable for misuse of products
- We are not liable for indirect or consequential losses
- Our total liability is limited to the value of the order placed
13. Privacy & Data Protection
Personal data is handled in accordance with our Privacy Policy and UK GDPR.
14. Changes to These Terms
We may update these Terms to reflect changes in law, regulation, or business practices. Updates will be published on this page.
15. Governing Law
These Terms are governed by the laws of England and Wales. UK courts shall have exclusive jurisdiction.